Support

By accessing and using our ticketing system, you agree to comply with these terms and conditions. This means you are bound by the rules and requirements set forth in this document. If you do not agree with any part of these terms, we kindly request that you refrain from using our support system.

a. Tickets submitted through our system will be carefully reviewed and addressed by our team. The purpose of this review is to categorize and prioritize inquiries based on the selected category.

b. Our team, under the guidance of our Data Protection Officer, will make reasonable efforts to provide support and assistance for the issues or inquiries submitted. We are committed to helping you to the best of our ability.

c. Ticket Response Times

• Gold Plan: Priority handling, including weekends and holidays
• Silver Plan: Standard business hours response
• No Plan: Pay-per-incident or response upon resource availability

All correspondence regarding the ticket will occur via email unless otherwise arranged.

a. You play a crucial role in providing us with accurate contact information, including your full name, email address, and phone number. This information is essential for our communication with you regarding your inquiry and for service-related notifications.

b. We respect your privacy, and we will use your contact information solely for the purpose of addressing your inquiry and providing support. Our contact details are as follows:
Intelligent Entertainment LP Eleonon Street, 54627 Thessaloniki, Greece +30 231 231 4879 Email: hello@iegroup.gr

a. We take data protection seriously and are committed to maintaining compliance with the General Data Protection Regulation (GDPR). By submitting your information through our support system, you are providing your consent for us to process your data in accordance with these regulations.

b. Your personal data will be collected and processed for the explicit purpose of resolving your inquiry and providing support. For a more comprehensive understanding of how we handle your data, please refer to our Privacy Policy. If you have any data-related inquiries or concerns, you may contact our Data Protection Officer, Vasileios Pantsakis, at hello@iegroup.gr.

a. When you submit a ticket, it is important to select the most relevant category to describe the nature of your inquiry. This helps us better understand your needs and prioritize your request accordingly.

b. We offer various scopes, including Marketing Support, Technical Support, and Other. Depending on your selection, additional subcategories may be available for you to specify the exact nature of your inquiry.

a. All content available on our Intelligent Entertainment ticketing system is protected by copyright and intellectual property rights. This includes text, images, and other forms of content.

b. Users are not authorized to reproduce, distribute, or use any content from the support center without obtaining explicit permission from Intelligent Entertainment.

We want to emphasize that Intelligent Entertainment is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from your use of our support system. While we are committed to assisting you, we cannot be held responsible for unexpected or unintended outcomes.

We retain the right to make modifications to these terms and conditions at any time. Any changes we make will become effective immediately upon posting on the support center. We encourage you to periodically review these terms to stay informed about any updates.

If you have any questions or concerns regarding these terms and conditions, we welcome you to reach out to us for clarification or assistance. You can contact us using the provided contact information.